Source: Yahoo News
With roughly 150 million registered users, eBay Inc. ranks among the world’s most powerful companies, online or otherwise. It had more than 1.4 billion items listed last year. For every $100 spent online worldwide, $14 was spent on eBay. But some say eBay’s blockbuster growth has engendered arrogance.
Entrepreneurs grumble that executives pander to big-ticket electronics vendors and industrial manufacturers — not the teddy bear enthusiasts and numismatists who were faithful a decade ago, when eBay was founded and enjoyed a kitschy obscurity. They complain about shoddy customer service, including site crashes and anti-fraud software that too often mistakes a legitimate business for a huckster.
Meanwhile, eBay executives are looking for new revenue as growth slows in North America and competition heats up from Amazon, Yahoo Inc., Google Inc. and plucky startups. Business experts agree that eBay faces daunting obstacles, such as cracking the nascent Chinese e-commerce market and broadening the audience for PayPal, the online payment division that still does 71 percent of its transactions through eBay.