News: Keeping a Gentle Grip on Power

Source: USNews

Meg Whitman leads by not leading, bosses by not bossing, and manages by not managing. And yet the 49-year-old CEO of eBay presides over a company that has been described as growing faster in its first decade than any other enterprise in the history of capitalism.

Since Whitman joined eBay in early 1998, its revenue has exploded–from about $5.7 million to an expected $4.3 billion this year. The first global online marketplace to connect buyers and sellers 24-7, eBay conducts more transactions every day than the Nasdaq Stock Market. It started out as a quaint digital auctioneer of collectibles like Pez dispensers, but this year Whitman’s company will enable the sale of over $40 billion worth of cars, clothing, and computers.

Guided by Whitman, eBay is redefining the bedrock business principles, including leadership, that have anchored successful corporations since the industrial revolution. In the process, Whitman has created a radically more democratic company, a model organization in which the collective intelligence and enthusiasm of its 157 million customers determine and drive the daily actions of its 9,300 employees.

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A photo of eBay CEO Meg Whitman from Business Week.

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