Powersellers Blog

Skype is an Internet phone service.  You will need the Skype software installed; a microphone; sound card and headset or speakers.  You can talk to anyone that is on Skype for free.  This means that you can post your Skype ID in your auctions for potential buyers to ask you questions.  Part of the buying process on eBay is confidence.  Using Skype to help build customer confidence will naturally result in higher auction sales.

You can also use the Skype to post on your eBay stores.  This too will enable customers to talk to you directly.  Your true phone number and identity will still be protected.  Yet, you will have a virtual office phone to handle customers directly.

One trick to keep in mind though is to stay logged into Skype when you are available for phone calls.  Customers can leave a message but it is always nicer to talk to someone in person the first time that you call.

Joyce Priddy wrote this on April 3rd, 2008 and filed it under eBay, eBay Resources, Auction Management, eBay Stores |