Communication Is the Key
June 17th, 2008 by Ronalyn EdillorI have been both a seller and buyer at Ebay. In all my transactions, I make sure that the communication line is open for prospective buyers and the sellers whose items I placed my bid on. It helps if answers are given in a timely manner so that it facilitates the fast selling and buying of the items.
When I was just starting out, I failed to answer a bidder’s question right away and she was disappointed when I told her that the item was already bought. I apologized for the confusion and admitted my mistake. Since I was busy at that time, I forgot to take down the item and inform them that the item has been sold. If I didn’t own up to my mistake, the bidder would have gotten back at me by reporting me to Ebay or by spreading the word to other Ebayers. Well, I’m not sure if she was capable of doing that but just in case. It’s a good thing that it was prevented from happening because I communicated with the bidder.
I have learned my lesson from the experience. After that, I have been quick in answering questions from bidders. In the transactions that I have had, I am proud to say that all the feedback I received were positive and it helped in building a good reputation in Ebay.
Ronalyn Edillor wrote this on June 17th, 2008 and filed it under eBay |
